Refund & Cancellation Policy

When refunds apply, what's non-refundable, and exactly how to request one.

Last updated: July 2026 Tunetradr Records Private Limited

The short version

Distribution is a digital service, so refunds are limited. We will refund you if your release fails our quality check, doesn't go live within 15 days, or is taken down by us. Once a release is delivered to stores and marked Completed, it's non-refundable. Request refunds by email before that point.

This Refund & Cancellation Policy explains when refunds are available for the services offered by Tunetradr Records Private Limited ("Tunetradr", "we", "us"). Because music distribution is a digital service delivered to third-party stores, refunds are limited to the specific situations below.

1. When You're Eligible For A Refund

  • Quality-check failure — if your song fails our quality check, you receive a full refund, typically processed within 7–8 working days. Refund requests are accepted while the release status is Processing, QC Pending or QC Approved.
  • Not live within 15 days — if your song is not live on any platform within 15 days of upload, we will refund the full amount.
  • Takedown by us — if we take your song down from our end, we will refund your amount.
  • Defects — refunds are offered where there is a genuine defect in the service we provided.

2. What Is Non-Refundable

  • Takedowns you request yourself after a release has been delivered.
  • Takedowns by a third party or store due to rights infringement.
  • Unauthorised uploads, or cover songs and samples uploaded without the proper rights or licences.
  • Any release whose status has reached Completed — once delivery is complete, the fee is non-refundable.
  • Subscription terms that have already concluded.

3. Subscriptions & Cancellation

You can cancel your subscription at any time to stop future renewals. Cancelling stops further billing but does not automatically remove your live releases, and fees for a subscription term that has already concluded are not refundable. To understand how your catalogue is handled after cancellation, see the Distribution Agreement.

4. How To Request A Refund

Send your refund request by email to support@tunetradrrecords.com with your account email and the release details. Requests must be made before the release status changes to Completed. Eligible refunds are issued to your original payment method.

5. Chargebacks

If you have a billing concern, please contact us first — we'll work to resolve it quickly. Raising a chargeback without contacting us may lead to your account being suspended pending review, in line with our Anti-Fraud Policy.

6. Contact

For any refund or cancellation question, email support@tunetradrrecords.com or visit our contact page.